Our return policy is 14 days. If 14 days have gone since your purchased was delivered, unfortunately we can’t offer you a refund.
To Qualify For A Return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging with original tags still attached.
Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
- Accessories, Jewelry & Sunglasses.
- Briefs & underwear.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Refunds & Exchange
We offer refunds & exchanges as long as your product meets the criteria above. If you wish to return an item please complete it in our return center. Your refund will be applied once the return request gets approved & you drop it off at the post office.
We will cover your return cost if you are in the United States. You will be provided with a return label. However, We only cover 1 Free Return Per Order*
For International Customers we will work with you directly to find the best solution for each return. We currently do not offer Free Returns worldwide due to the size of the business, but it is something we are aiming to provide for you soon!
DOMESTIC SHIPPING INFORMATION
How do we calculate shipping charges?
Your chosen delivery provider automatically calculates the shipping cost according to your order weight, your location & type of service chosen. These rates are automated & we do not profit from any shipping charges that you are being charged.
How Can You Get Free Shipping?
You can qualify for free shipping if you live in the United States. All you have to do is meet the minimum order purchase & we will cover your shipping cost no matter where you are located!
Domestic Estimated Delivery Times
At Gerardo Collection we strive to give you a personalized, smooth and fast online shopping experience. Don't believe us? Give us a try! Below are estimated shipping times for Domestic ( United States & Puerto Rico ) & International Orders For The Rest Of The World.
- Domestic Orders: 1-5 Business Days Depending On The USPS Shipping Service You Choose.
International Customs Fees & Shipping Times
Some countries charge duties & taxes on incoming packages. When you pay for shipping, the import & duty taxes for your country will be calculated at checkout if there are any. Keep in mind some countries do not have any duty & taxes and some do. We are not responsible for other countries rules & regulations. By paying for your import duty fees upfront you avoid any package delays & will ensure your package gets delivered to your door.
International Shipping Times
- Priority International Orders: 4-9 Business Days Door To Door.
- Expedite International : 2-5 Business Days Door To Door.
P.O. BOX 471438
LAKE MONROE, FL